Frequently Asked Questions
Everything you need to know about your Tribal Chimp experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days for domestic orders. International shipping times vary by location, usually ranging from 7-21 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it within 30 days of delivery for a full refund or exchange.
Are your hair products safe for all hair types?
Yes, our products are formulated to be safe and effective across all hair textures and types, including color-treated and chemically processed hair.
Do you offer international shipping?
Absolutely! Tribal Chimp ships to most countries worldwide. Shipping costs and delivery windows are calculated at checkout based on your destination.
How can I track my order?
Once your order is shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular digital wallets like Apple Pay and Google Pay.